Customers

Questions and answers for MPowered customers

• Can I apply for a mortgage with you directly?
• Will applying affect my credit score?
• How are you different from other lenders?
• What variable base rate is my mortgage linked to?
• I'm having problems making my mortgage payments
• How do I make changes to my mortgage?
• What independent support is available?
• How can I redeem my mortgage early?
• Can I make overpayments? How much extra can I contribute towards my mortgage? How do I do this?
• I want to use you for my upcoming mortgage, how do I get MPowered?
• We have applied for a cashback product, when will this be paid?
• I’ve received an email from MPowered to create a portal, what is this for?
• How do I change the date my direct debit is collected for my mortgage?
• I’ve received my offer from MPowered, what do I do now?
• What to do if I'm worried about paying for my mortgage?
• I have an existing mortgage and my circumstances have changed
• How do I request my data?
• Do I need to go through a broker again as an existing customer?
• My broker is no longer trading, can I use a different broker?
• I haven't received my welcome pack