Questions for brokers and distribution-partners

What’s happening with MPowered? 

After 5:30pm on Tuesday 28 October, we’ll stop accepting new mortgage applications and all our products, including product transfers, will be withdrawn. 

If you’re an intermediary or distribution partner: your access to products, service, day-to-day operations and payments will continue on the same terms. 

Will my access to MPowered systems or technology change? 

No. Your current access to MPowered remains fully operational. If anything changes we’ll let you know. 

Will MPowered's product availability change? 

Yes. After 5:30pm on Tuesday 28 October, we’ll stop accepting new mortgage applications and all our products, including product transfers, will be withdrawn. 

Will SLAs or underwriting standards change? 

No. If anything changes we’ll let you know. 

Will broker relationships or points of contact change? 

No. If anything changes we’ll let you know. 

What’s the deadline for issuing offers? 

All mortgage offers will be issued by the deadline on Monday 10 November at 5:30pm. After that date, no new offers can be made. Any offers issued will remain valid for 180 days from your submission date. 

What happens to my cases that haven’t completed yet? 

All mortgage applications will carry on as planned and we’ll let you know if we need anything. 

Will MPowered continue to support clubs and networks? 

Yes, we remain fully committed to supporting our distribution partners. Any structural or partnership changes will be communicated early and in partnership with you. 

Will commissions, fees or panel arrangements change? 

No. Any structural or partnership changes will be communicated early and in partnership with you. 

Who can I contact with questions? 

If you’re a broker partner, please contact your MPowered Max team. 

If you’re a distribution partner, please contact your dedicated partner manager. 

Can my client switch their mortgage at the end of the term?

Explore the best options for your client with other lenders. If you can’t switch, get in touch with your MPowered Max team. 

Can my client port their mortgage? 

Please get in touch with your MPowered Max team.

Can my client get a further advance?

No. After 5:30pm on Tuesday 28 October, we’ll stop accepting new mortgage applications and all our products, including product transfers and further advances will be withdrawn.

 

 

Information for intermediaries

For cases that haven’t reached offer yet (pre-offer)

• Any applications already in progress will continue to be assessed and decisioned as normal.
• Applications must be submitted before 5:30pm on Tuesday 28 October. We can’t accept submissions after that date.
• Offers will not be issued after 5:30pm on Monday 10 November.
• Standard offer validity (180 days from submission) still applies.

 

What you should do now

1. Review your pipeline
   Identify cases that are likely to reach offer before the cut-off date.
2. Check if your clients want to continue.
   Explain the change and help them decide whether to continue or switch lenders.
3. Chase outstanding documents and valuations immediately.
   Delays could mean an offer cannot be issued in time.
4. Document your advice.
   Keep a clear record of any discussions and decisions.

 

Your client's options

1. Carry on with MPowered:
   This might be a better option for cases that are well progressed and straightforward.
2. Switch to another lender:
   Best for early-stage or complex cases, or if your client prefers certainty elsewhere.
   (Please note: any valuation fees already paid are non-refundable.)

We’ll continue to provide full underwriting support, and all procuration fees will be paid as normal when cases complete.

 

For cases that have already reached offer (Post-Offer)

If your client already has an offer, nothing changes.

• All offers remain valid with the same rate, term and expiry dates.
• Rates, products, and payments are unchanged.
• We’ll continue to process all cases through to completion as normal.
• Your usual support and underwriting teams remain available.

 

Reassessing advice

Please make sure the recommendation you’ve made remains suitable for your client in light of changes to MPowered.

You may wish to discuss:

• Whether your client is comfortable proceeding with MPowered.
• Whether alternative products or rates may now be more suitable.
• Any changes to your client’s circumstances since the original application.

 

Your client’s options

1. Carry on with MPowered:
   1. Recommended if the offer remains competitive and completion is likely within its validity.
   2. We’ll continue to completion with no disruption.
   3. Procuration fees will be paid as usual.
   4. Your mortgage will continue to be serviced as usual.
2. Switch to another lender:
   1. Your client is not obligated to proceed with MPowered.
   2. There are no penalties for withdrawing.
   3. Fees already paid (valuation or legal fees) are non-refundable.

If your client is concerned or considering switching, please speak with them promptly and document your advice.

 

For completed cases (After Completion)

For customers who have already completed:

• Their mortgage terms, rate, and monthly payment stay exactly the same.
• There is no change to servicing or customer support.
• Your mortgage will continue to be serviced as usual.
• We’ll communicate any future changes well in advance.

 

Key dates

Date	What happens
Monday 27 October 2025	You’ve received notice of changes at MPowered
5:30pm on Tuesday 28 October 2025	The last day we’ll accept new submissions
5:30pm on Monday 10 November 2025	The last day we’ll issue new offers
180 days from original application date	Offer expiry

Need help?

Contact your MPowered Max team for support.

 

 

Information for distribution partners 

Overview

• MPowered will stop accepting new mortgage applications after 5:30pm Tuesday 28 October 2025.
• Offers will continue to be issued until 5:30pm Monday 10 November 2025, after which no new offers can be made.
• All existing offers and completions remain unaffected.

 

Guidance for your members

All of our registered broker-partners have received notice about changes to MPowered, including advice on how to proceed with cases pre- and post-offer. 

 

For brokers with cases not yet submitted

• New applications can be submitted until 5:30pm Tuesday 28 October 2025.
• After that date, we will no longer accept new applications.
• Encourage advisers to assess whether progressing with MPowered remains in their clients’ best interest given the limited time to offer.

 

For brokers with applications already submitted (pre-offer)

• Offers must be issued by 5:30pm on Monday 10 November
• We encourage our broker-partners to:
  • Provide outstanding documents quickly
  • Respond quickly to underwriter queries
  • Manage client expectations carefully

 

For brokers with offers already issued

• All offers remain valid under the same terms.
• There are no changes to product, rate, expiry date, or offer conditions.
• Cases will continue to completion as normal.
• Procuration fees will be paid as usual once completion occurs.
• Brokers should decide whether to continue with MPowered.

 

Compliance

We ask that all network members:

• Review each case in light of changes to MPowered.
• Ensure any advice to proceed remains suitable for the customer.
• Clearly document all communications, particularly if clients choose to continue or switch lenders.

MPowered will continue to provide full support during this period, and advisers are under no obligation to continue with MPowered if an alternative lender would better serve the client’s needs.

 

After completion

• All completed mortgages will be serviced as normal.
• Mortgage terms, rates, and repayment schedules remain unchanged.
• Your client’s mortgage will continue to be serviced as usual.
• Borrowers have received communication confirming these details.

 

Key dates

Date	What happens
Monday 27 October 2025	You’ve received notice of changes at MPowered
5:30pm on Tuesday 28 October 2025	The last day we’ll accept new mortgage submissions
5:30pm on Monday 10 November 2025	Deadline for issuing new offers
180 days from original submission date	Offer expiry

Need help?

Your relationship manager will be in touch to provide support.